London Borough of Hounslow modernizes local government with 8×8 XCaaS™

LONDON–(BUSINESS WIRE)–8×8, Inc. (NYSE: EGHT), a leading provider of integrated cloud communications platforms, today announced that the London Borough of Hounslow has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to support over 1,500 employees.

The London Borough of Hounslow provides community services to over 270,000 residents, including health, housing and employment services. Prior to 8×8, the Hounslow board struggled with legacy, disparate communications solutions that lacked the capabilities to support the many business areas, especially the contact center, and required constant support from their support team to make them work. As a result, Hounslow Council wanted to simplify both the communication and engagement solutions used by employees and residents, and move to a cloud-based solution that offered reliable service.

With 8×8 XCaaS and 8×8 Voice for Microsoft Teams, Hounslow Council has reduced costs and improved customer satisfaction using a single integrated platform.

Mark Lumley, Director of Digital and IT at the London Borough of Hounslow, said: “We chose 8×8 XCaaS because of its single vendor, integrated cloud communication and contact center platform and its integration with Microsoft Teams. When evaluating suppliers, 8×8 stood out to us as a trusted partner capable of meeting our needs. Since deploying 8×8, we have increased efficiency within our team and throughout interactions with our communities, allowing us to fully and quickly serve our community.

The London Borough of Hounslow Council rollout reflects 8×8’s continued growth and success within the UK public sector, with 8×8 XCaaS now deployed in over a third of London’s boroughs. Additional customer deployments include:

  • The London Borough of Newham provides services to over 353,000 people in east London. They recently expanded their 8×8 contact center by over 90%, bringing the total number to over 220 CCaaS seats.

  • Welsh Water, the only not-for-profit water company in England and Wales, uses the 8×8 Video Interaction API to provide remote customer support, increasing customer satisfaction while improving operational efficiency .

Jamie Snaddon, Managing Director, EMEA at 8×8, Inc., said, “Our dedication to XCaaS platform innovation has enabled boards like Hounslow to unify employee and citizen experiences by breaking down operational silos and by accelerating the flow of information, allowing staff to be more agile and attentive to the needs of citizens. Additionally, 8×8 XCaaS provides a unique integration framework that makes it easy to extend the capabilities of Microsoft Teams, allowing employees to continue delivering exceptional services to citizens without missing a thing.

8×8 XCaaS includes cloud contact center, voice, team chat, video meetings, and CPaaS embeddable API capabilities. 8×8 XCaaS is built on the resilient, secure and compliant 8×8 eXperience™ communications platform, which delivers the highest levels of reliability with the only financially backed 99.999% platform-wide availability SLA , on an integrated UCaaS and CCaaS cloud solution.

About 8×8 Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of enterprise communications as the leading software-as-a-service provider of 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, communications voice, video, chat and API Solution based on global cloud communication platform. 8×8 uniquely breaks down the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to meet the communication needs of all employees globally as they work together to deliver differentiated customer experiences. For more information, visit www.8×, or follow 8×8 on LinkedIn, Twitter and Facebook.

8×8®, 8×8 XCaaS™, eXperience Communications as a Service™ are registered trademarks of 8×8, Inc.